Information you give us
When you request a callback, we collect your name, phone number, Clark County ZIP code, the type of water problem you are dealing with, whether water is still flowing, whether you own the property, any details you choose to add and your consent to be contacted.
When you call us, our phone provider may keep call records as part of its normal operation.
Information collected automatically
We record the page you arrived from, the page where you submitted a request, and any campaign tags in the link you followed, so we can understand which pages help people reach out. We store a one-way hashed version of your IP address for spam and rate-limit protection, not the IP address itself.
The site may use analytics to measure visits, page views and calls to action. These measurements are aggregated and do not identify you on their own.
How we use your information
We use your information to respond to your request, to match you with a water damage expert in your area, and to protect the site from spam and abuse.
If you agree to be connected, we share your contact details and the details of your request with the water damage expert we connect you with, so they can contact you about your property. We do not use your information for unrelated marketing.
Your choices
Submitting a request is optional. You can contact us by phone instead of using the form. You can ask us to correct or delete the information you have given us by calling the number on this site.
Keeping information secure
Request details are stored in a secure database that is not publicly readable. We limit access to the systems needed to respond to requests. No online service can guarantee complete security, so please share only the details needed to get help.
Changes to this policy
We may update this policy as the site changes. The date of the most recent update is shown at the top of this page when we make a material change.